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Whether you need a single instrument or a complete laboratory fit-out, our specialists are ready to provide expert consultation and tailored solutions.
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Office Address
Mekong View Tower 3 10th Floor, Room 1006 Street Keo Chenda, Sangkat Chroy Changva Phnom Penh, Cambodia
Website
Business Hours
Need Urgent Support?
For equipment emergencies or time-critical orders, call us directly for immediate assistance.
Frequently Asked Questions
How quickly can I receive a quote after submitting an inquiry?
We aim to respond to all inquiries within 24 business hours. For standard product requests, quotes are often provided same-day. For complex configurations or custom furniture design requests, it may take 2–3 business days as we coordinate with our manufacturing partners to ensure accurate pricing and lead times.
Do you provide installation and training services?
Yes, absolutely. Our service portfolio includes professional installation, calibration, commissioning, and operator training at your facility. For complex instruments like fermenters, PCR systems, and analytical equipment, we typically provide 1–2 days of on-site training to ensure your team is fully confident in operation and routine maintenance.
What brands do you carry and can you source products not listed on your website?
We represent 15+ global manufacturers including VELP, ATAGO, HORIBA, OPTIKA, INTERSCIENCE, ROCKER, Benchmark, Biotage, ESCO, HANIL, and more. Our website showcases key products, but our catalog is much broader. If you need a specific model or brand not listed, contact us — we can source it through our established partner network across 9 countries.
Do you offer after-sales support, warranty, and spare parts?
Yes, after-sales support is a core part of our service. All equipment comes with manufacturer warranty coverage. We maintain spare parts inventory for common consumable items and can order specialized parts with reasonable lead times. Our technical team provides ongoing maintenance support, recalibration services, and troubleshooting assistance throughout the product lifecycle.